What are the systems requirements to use CaseScribe?
The first thing you will need is a dictation input device.  For a list of headsets, microphones, PDAs and PDA phones CaseScribe currently supports as dictation input devices click here.  For CaseScribePDA, you'll also need an internet connection for your PDA or PDA phone: for a PDA you'll need access to a wireless network; for a PDA phone you'll need a wireless connection through a mobile phone company.

You will also need an internet-connected, Windows-based laptop or desktop PC with any standard web browser to view and update your transcriptions.  Your browser settings must have cookies enabled.

Macintosh, Linux and Unix
CaseScribe will run on Macintosh, Unix, or Linux computers with a standard web browser since its interface is pure html, however, to install the PDA client software, Macintosh, Linux and Unix users have 2 options:

1.  Download the CaseScribe PDA client software CAB file to your PC, then use your synchronization software to copy it to your PDA, and install it.
OR
2. Use the web browser in your PDA to download the PDA client software directly to the PDA.  The desktop PDA client software installer only runs on Windows platforms.

Your Macintosh, Linux or Unix PC works independently of the PDA. Use the PDA to submit dictations and use your desktop PC to retrieve, review, edit, and email your transcriptions.

How do I get started?
STEP 1:  Select your dictation input device, and whether you will use CaseScribePDA or CaseScribePC.  For a list of headsets, microphones, PDAs and PDA phones CaseScribe currently supports click here.

STEP 2:  You'll need an Internet connection for your desktop or laptop PC (see your local cable modem broadband provider) and a standard Internet browser.  For CaseScribePDA, you'll also need an internet connection for your PDA or PDA phone: for a PDA you'll need access to a wireless network; for a PDA phone you'll need both a wireless data connection (PDA), and a voice calling plan (phone), through a wireless phone company.

STEP 3:  With your dictation device available, go to www.casescribe.com and select “Register” for new account.  We’ll guide you through setting up your account and speaker ID, downloading the CaseScribe software, then training the system online to recognize your voice.  You will need to upload 1 minute of typical text training files to dictate, to create your speaker voice profile.  After training the system to your voice you’re ready to go!

What will it cost me?
With CaseScribe there is no long term commitment, no software to buy, no add-on specialty vocabularies to buy, no annual fees, no minimum requirement, no maintenance fees, and all upgrades are automatically included.  Our current rate is 3 cents per line.  (Based on a 65 character line.)  If you are a high volume customer, we can offer discounts off our standard price; for a customized quote please email us.  Anyway you look at it, CaseScribe has been designed from the ground up to save you time and money.

What software do I need?
CaseScribe uses two pieces of software: The CaseScribe web site and the CaseScribe voice recording software.  Once you create your master account and speaker ID using the CaseScribe web site, you can download and install the CaseScribe software, which allows you to dictate and upload your voice recordings to the CaseScribe servers for transcription.  When you've completed your dictation and have sent it to CaseScribe to be transcribed, you use the CaseScribe web site to review, edit, and manage your transcriptions. You can even listen to your original dictation.  In summary, the CaseScribe software and the CaseScribe web site work seamlessly together to provide you the ability to dictate from virtually anywhere and have those dictations transcribed and available for review in less than 24 hours!

What happens to my transcriptions after I dictate them?
All transcriptions are stored on CaseScribe’s secure server, available to you through any PC web browser, by accessing www.casescribe.com.  You can review, edit, copy, and email your transcriptions, 24 hours a day, 7 days a week.  Tech S2 provides free online storage of dictations and transcriptions to its members for an initial period of 1 year from the date you first upload a dictation to your account.  For more information, see our Terms of Use.

What does 24 hour turn around time mean?
This means that we process your dictation so that the transcription is completed and ready for your review on the CaseScribe web site within 24 hours from the time the dictation is received by CaseScribe (in other words, when it reaches 100% on the upload status screen).  Upload times depend on how good your PDA's connection to the internet is and the length of the dictation.

Can CaseScribe be used to transcribe meetings with multiple people?
No.  To use CaseScribe, you create a speaker ID and train CaseScribe to recognize your voice for that particular speaker ID. While many people can be using CaseScribe in the same meeting, and have their own dictations transcribed, CaseScribe cannot transcribe a group of voices into text.

How secure is CaseScribe?
CaseScribe uses 128 bit SSL technology to encrypt your transaction with the CaseScribe servers.  This includes registering for your master account, creating a speaker ID, sending dictations and reviewing transcriptions.  You can verify that our security protocols are active by clicking on the Thawte logo at the bottom of each screen.   CaseScribe is also HIPAA compliant.  To see our HIPAA compliancy statement, please click here.  Also, CaseScribe's servers are located in the United States; there is no offshore outsourcing.

What languages are supported?
US English
UK English
Australian English
Indian English
Deutsch
Espanola
Francoise
Italian
Nederland

What fields are supported?
CaseScribe includes vocabularies for medical, legal, and general transcription.  Specific medical modalities include:

Primary Care	Hospital Medicine
Internal Medicine	Pathology
Physical Therapy & Rehab.	Emergency Medicine / Critical Care
Neurology	Anesthesiology
Pain Management	Nuclear Medicine
Orthopedic Surgery	Radiology
Gastroenterology	EEG
Cardiology / Cardiopulmonary	Surgery
General	General Surgery
Occupational Medicine	Plastic & Reconstructive Surgery
Rheumatology	Neurological Surgery
Preventive Medicine	Colon & Rectal Surgery
Oncology	Thoracic / Cardiothoracic Surgery
Nephrology	Mental Health
Medical Genetics	General Psychiatry
Infectious Diseases	Addiction Psychiatry
Hematology	Forensic Psychiatry
Geriatrics	Dentistry
Endocrinology	General Dentistry
Dermatology	Orthodontics
Allergy & Immunology	Podiatry
Urology
Otolaryngology
Ophthalmology
OB/Gyn
Sleep Disorders
Pulmonary Disease
Pediatrics
General Pediatrics
Neonatology
Family Practice

What's the difference between initial and continual training?
When you first create a CaseScribe speaker ID, you must submit representative text files and corresponding dictations to those text files in order to train CaseScribe to recognize your voice.  This exercise is referred to as initial training because it is only performed when you initially create your speaker ID on your chosen dictation input device.

Continual training means that you have chosen to submit a text file and its corresponding dictation file after you have performed initial training.  Unlike initial training, continual training is optional but highly recommended for the first couple of months.  By submitting additional corrected transcription files and their corresponding dictation files, you provide CaseScribe more information to improve its accuracy in recognizing your voice for future dictations.  You can access continual training by simply checking the "Train" check box on the "Review My Transcriptions" page and pressing the "Save" button.  In one quick and easy button click, you can save your transcription updates and submit it and the corresponding dictation audio for additional training above and beyond the initial training thereby improving transcription accuracy for your speaker ID.

How do I set up CaseScribe for a multi-user or group practice?
CaseScribe utilizes a multi-level security model.  To set up CaseScribe for a multi-user or group practice, you need to establish an administrator to possess Account level credentials and then have them create Speaker ID's for each professional in the practice, along with Editor ID's for each staff member who will be editing transcriptions. 

The first level of security is called the Account level.  When you log onto this security level, you can create and manage Speaker ID's and Editor ID's.  This security level allows you to control the account and is recommended for administrative level people in the company.

The second security level is called the Speaker ID.  Multiple speaker ID's can be created by the Account manager within a specific account for each professional in the practice.  The professional would then choose a dictation device, train CaseScribe to recognize their voice (independently of each other), submit dictations, and edit their own transcriptions.  Speaker ID's can dictate, edit transcriptions, do continual training, and email transcriptions to themselves.

If the transcriptions are to be edited by office staff, or a transcriptionist currently on staff, an Editor ID is established by the Account manager.  This allows the staff individual to review and edit transcriptions from multiple Speaker ID's within an account, and then email the completed transcription to the professional.

How do I create a text (.TXT) file in Microsoft Word?
Once you have your document loaded, click on the file menu and choose Save As.  In the dialog box that pops up, look for the "Save as type" drop down and select the option that says "(Text) *.TXT" in its list.   In the "File Name" text box just above the "Save As Type" drop down, type in a name of the file.  If you get a warning that all formatting is going to be removed if you continue, click ok and save the file.  PLEASE NOTE: when saving the file, make sure that you save it under a different name from your original so as to not overwrite the original file.  Once you've uploaded the text version of your document up to CaseScribe, you can delete it from your hard drive.

Can I use both CaseScribePDA and CaseScribePC?
Yes.  With CaseScribe, each professional's SpeakerID is allowed multiple dictation devices.  So, if you want to use a headset while sitting at your desk, and a PDA at your office, we can do it.  Or maybe you'd like to start with a headset, and then add a PDA phone later on.  However, because its audio qualities will be different, voice training will need to be completed for each dictation input device before you can submit dictations on it to be transcribed.